Train your staff in 90 seconds
The bare minimum your team needs to know.
Updated October 12, 2026 · 2 min
Fidz is designed so any team member can use it without training. Here is the 90-second memo to pin up in the back room:
- New customer? They scan the QR poster themselves and get their card automatically. You do nothing.
- Several employees on the same phone? Tap your first name at the top of the screen before serving: your entries are then in your name.
- Returning customer? Open the Stamp screen and frame the QR on their Wallet card. Their name and progress appear.
- Choose the number of stamps with "One less" and "One more", then tap "Add stamps".
- When the reward is ready, tap "Give a reward".
- Phone dead or no card on them? Type their number or e-mail in the field, or look up their name in the Search tab.
- Made a mistake? Tap "Undo" straight away.
A Cashier lands directly on the Stamp screen at sign-in and sees nothing else in the app.