Get your loyalty program live in 15 minutes

Fidz is built so a shop owner with no technical background can be up and running in a single sitting. Here is the path.

Step 1: the setup assistant

The first time you sign in, a five-screen assistant builds your card with you. You see the real card take shape next to it.

1. Your shop name, your trade and your card language (English or French). It is the language your customers read: card, sign-up page, messages and e-mails.
2. Your logo, or a colour to begin with. Everything can be changed later.
3. The reward and the number of stamps. Fidz suggests what works for your trade.
4. A test on your phone: you add the card to your own Wallet and stamp yourself once, like a customer.
5. The start of your 14-day free trial. You enter your bank card on Stripe's secure page; nothing is charged that day.

Step 2: fine-tune your card

Open My card → Design. A guided assistant takes you through six steps: pick a model for your trade, add your name and logo, choose your colours and background, pick the stamp your customers collect (an object, your brand or your own picture), set the reward, then publish. The preview shows the real Apple Wallet and Google Wallet cards. Your tweaks stay a draft until you press Publish. Prefer to adjust everything yourself? Switch to Advanced mode.

Step 3: print your QR poster

Open My card → Poster and screen. Pick one of the five counter-poster designs ("The lock screen" is the recommended one), then a format: "A4 poster", "A6 stand" or "Shop screen". Press "Download" under the A4 poster or the A6 stand: the print window opens, so choose your printer or "Save as PDF". The shop screen is a full-screen page to open on a TV. Each poster comes out in your colours, with your logo and your QR code. Print it and put it where customers can see it while they pay.

Step 4: test it yourself

On the same page, use "Try the card" to add the card to your own Wallet, or scan your own QR code. You are now your own first customer, and a handy way to show new staff how it works.

What to put on the card and the poster

The less you write, the better the card reads on a small screen: your shop name, the reward, and what to do to get it. Keep a sharp logo and few colours. On the poster, a single message: one sentence that says why to scan ("Scan, add your card, win a coffee") and a QR code that is easy to see. Avoid paragraphs: nobody reads a long text while waiting their turn.

iPhone and Android: what changes and what doesn't

For you, nothing changes: you create a single card. On an iPhone it is added to Apple Wallet, on Android to Google Wallet, two apps already on the phone, and the display may differ slightly from one to the other. Add your own card on an iPhone and on an Android if you have one at hand, or ask a friend to try with the other phone. If a customer changes phone or loses the card, they get it back with their e-mail address and a code sent by e-mail.

Mistakes to avoid

• A reward that is too far away: if customers do not feel they are getting anywhere, they stop thinking about it. Shorten the series.
• A hidden poster: the QR code must be seen without the customer looking for it. If nobody scans, check where it is placed first.
• An untrained team: everyone who works the till should have stamped a card at least once (see Train your team in 90 seconds).
• A broken promise: if the poster announces a gift, it is given without discussion, every time.
• Forgetting to offer it: at the start you are the one who starts the conversation. One sentence at the moment of payment does more than the poster.

What to have ready before you start

A logo, two or three colours, the reward you want to give and a printer for the poster. Nothing else: no Apple developer account, no Google Cloud account, no certificate to manage, Fidz takes care of it. Fidz works next to any till, with no wiring and no hardware to buy.

Welcoming your first customer

Say it out loud at the counter: "You have a loyalty card in your phone, it is the QR code, it takes thirty seconds." Do the first scan with them, or with a friend: an example seen for real is worth any explanation. In the first days, look at Home and the Statistics page (cards added, visits) and do not change the reward every week: let the card live a little.