What happens when a customer scans your QR

1. The customer points their phone camera at your QR poster.
2. Their phone offers to open your sign-up page (fidz.app/scan/your-slug).
3. The page opens in your brand colours and shows the reward. They tap "Add my card".
4. They fill in the form: only what you ask for in My card → Sign-up form (first name, phone number, birthday, plus your own questions). The e-mail address is always asked: Fidz sends a 6-digit code to that address and the card is only created once the customer types it.
5. Under the form, two boxes. The first is optional and never ticked by default: it lets your shop write to them by e-mail (offers and news). The second is required: they accept loyalty notifications and the program terms.
6. Their card is created at once. Two buttons appear: "Apple Wallet" and "Google Wallet". One tap adds the card.
7. If the Google review request is switched on, they later receive a message asking for a review (see the reviews articles).

Total time: about a minute. No app to download and no account to create. Their e-mail address, confirmed by the code, is how Fidz recognises them on later visits.

The page opens in the language of your card, then the customer can change it (see the article on the multilingual scan page).

A returning customer

A customer who is already signed up gives the same e-mail address and types the 6-digit code: no second card is created, they land on their own card with every stamp on it. Someone who types only a phone number that is already on file is not let in: a number alone proves nothing about who someone is. Their card does not open until they confirm their e-mail. Signing up gives exactly one stamp (one point-visit on a points card), once per card. Scanning the poster again never adds anything: it only gives the card back, and every other stamp comes from your team at the till.

Same path for a new phone, or for a card removed from the Wallet.