Set up your reward rules

Rewards live in two places: the card studio (card type and stamp count, in My card → Design) and My card → Rewards and rules. This page saves by itself; only a change to the main reward asks for a confirmation.

• Stamps or points: a stamp card rewards how often customers come: one stamp per visit, a reward at a full card. A points card rewards how much they spend: your team enters the amount, and points add up per unit of currency spent (rounded down).
• Reward menu ("What your customers earn"): up to 12 rewards. On a stamp card, the last reward is the full card; add cheaper rewards along the way (a coffee at 5 stamps, a lunch at 10). On a points card, customers choose what to spend their points on.
• How many stamps at once: the most your team can add in one visit (1 to 10, 3 by default).
• Check the team's stamps: "All", "Only doubtful ones" (several at once, quick re-scans) or "None". Waiting stamps are handled in the "To validate" tab of the Stamp screen.
• Who's scanning? (owner): several employees on one phone, with an optional code. See the article "Several employees on one phone".

The welcome gift

In My card → Rewards and rules, the "Welcome gift" block: turn the switch on, name the gift ("A free coffee", "10% off your next haircut") and set how many days it stays valid (1 to 365, 30 by default). A line under the fields shows what a new customer receives.

• Who gets it: every new customer, once, when they sign up. A customer who scans the poster again or recovers their card does not get a second one. A customer imported from a file who signs up for the first time gets it too.
• It comes on top of the sign-up stamp and the welcome stamps: it is not a stamp, the card's balance does not move.
• Where it shows: on the customer's card (a "Gift" row with its last day), on their sign-up page, on the Stamp screen and in the Fidz Pro app. Your team hands it over once ("Hand over" on the web, "Use" in Fidz Pro); it can no longer be used after its last day.
• The "A gift is about to expire" reminder covers it too, on every plan.
• The sign-up page mentions it in one line, without changing its layout.
• Changing or stopping the gift does not touch the ones already given: only the next customers are affected.
• It is included in every plan, Solo too. The other gifts (offered from a customer's page, or attached to a broadcast) stay on Growth and up.

Advanced settings

• Limits per customer, per day and per week (Monday to Sunday). Past the limit, the employee can ask you to approve.
• Delay between two stamps for the same customer (none, 1, 5 or 15 minutes, 1 hour, or once a day).
• Welcome stamps for new customers (0 to 20).
• Stackable rewards, with an optional maximum held at once.
• Surprise bonus: now and then, an extra stamp at random.
• Points cards: "Reward big purchases" (extra points above a given amount), maximum balance of a card, and balance conversion if you change card type.
• A reason is always asked for a manual adjustment, and each gift you offer has its own last day.

Ideas to start with

• Café: a free coffee at 10 stamps.
• Restaurant: a free dessert after 5 to 7 visits.
• Hair salon: a free wash at 5 visits, a haircut at 10.
• Bakery: a free croissant at 8 stamps.