Best practices for getting more Google reviews
How the review request works, and how to word it.
Updated October 12, 2026 · 3 min
- Keep the message short. "How was your visit?" beats "Dear Sarah, would you mind taking a moment to leave us a Google review?"
- Do not pay for reviews. Google's rules forbid reviews in exchange for a reward, so "free coffee for a review" puts your reviews at risk.
- Fidz asks each customer at most once every 30 days, so your regulars are not pestered. A request that could not be sent within three days is dropped rather than sent late.
- The request arrives during the day, between 8 am and 9 pm, never in the middle of the night.
- Edit the message and the delay in Messages → Automatic → Google review request.
Consistency matters more than any single message: a steady trickle of genuine reviews from your regulars adds up over time and helps you in local search.