Push notifications aren't arriving
Wallet notification delivery diagnostics.
Updated October 12, 2026 · 3 min
Wallet notifications are delivered by Apple or Google, not by Fidz directly, so timing is partly out of our hands. Here is what to check:
- On iPhone, Wallet notifications are off by default. The customer opens the card, taps the three dots and turns on "Allow Notifications" (or Settings → Notifications → Wallet).
- The phone must be online. In airplane mode, nothing arrives until it is back.
- Notifications usually arrive within seconds, but Apple and Google can take longer at busy times.
- Automations go out within their time window, not the second something happens: in the morning for birthday, win-back and almost-there, between 8 am and 9 pm for welcome and review requests. Broadcasts leave when you press Send, or at the time you scheduled.
- If your subscription is stopped (program paused), no notification goes out until you reactivate.
- Fidz does not send SMS. A broadcast can also go by e-mail, to customers who gave an address and agreed to hear from you.
A push is only attempted for customers who have the card in their Wallet and have not turned notifications off. If a customer removed the card, never added it, or opted out, nothing is sent. Open the customer in Customers to check: "No card yet" means no card was added.