Customer can't add the card to their wallet
The most common Wallet-related issue and the fix.
Updated October 12, 2026 · 3 min
If a customer taps "Apple Wallet" or "Google Wallet" and nothing happens, here is the diagnosis:
Most common: an old phone or system
Apple Wallet and Google Wallet need a reasonably recent system. On a very old phone, the card may silently fail to add.
The customer already signed up
They can get the card back at any time: on your scan page, the "Find it" link asks for their e-mail address or phone number, sends a 6-digit code by e-mail, and offers the card again with every stamp on it.
Keep serving them meanwhile
On the Stamp screen, look them up by name (Search tab) or type their full number or e-mail in the Scan tab, and add stamps as usual. They still earn rewards, just without the Wallet card.
If it fails for several customers
Email hello@fidz.app with screenshots and we will look into it. This is rare, and we treat it as a priority.