Customer can't add the card to their wallet
The most common Wallet-related issue and the fix.
If a customer taps "Apple Wallet" or "Google Wallet" and nothing happens, here's the diagnosis:
Most common: outdated phone
Apple Wallet needs iOS 14+ (iPhone 6S or newer, released 2015). Google Wallet needs Android 7+ (most phones from 2016). If their phone is older, the card silently fails to add.
Fix: enrol manually
Dashboard → Customers → Add customer → fill in their number. Then track their visits from Dashboard → Card → Stamp a customer — look them up by phone number and add stamps with the +1 / +2 / +3 buttons. They still earn rewards, just without the Wallet card.
If the Wallet button shows "not configured yet"
That means Wallet passes aren't enabled on this Fidz instance yet — contact hello@fidz.app.
If multiple customers report this
Email hello@fidz.app with screenshots — we'll investigate. This is rare but we treat it as priority.