Delete your Fidz account

How to delete your Fidz account and the data tied to it. This applies to the Fidz Pro app (iPhone and Android) and to fidz.app.

In the Fidz Pro app

1. Open Fidz Pro and sign in.
2. Tap More, then My profile.
3. Tap Delete my account at the bottom of the screen.
4. Enter your password, or ask for a code that we e-mail to you, then confirm.

What happens next

If you are a manager or a cashier

Your own account is deleted straight away: your sign-in, your name and e-mail address, and the notification token of your phones. The business keeps its records (for example the stamps given at the counter) without your name on them. The business and its customers are not affected.

If you are the owner of the business

Deleting the owner account deletes the business. We confirm the date by e-mail. For 60 days the account keeps working and you can change your mind (More, My profile, Cancel the deletion, or on the website). After that, we permanently erase the business, its loyalty card, the data of all its customers and the accounts of its team. Your subscription stops renewing at the end of the period you have already paid, and you are not charged again.

Before then, you can export your customer list as CSV from the dashboard.

What we keep

Invoices and payment records are kept for as long as tax and accounting law requires (7 years). They do not include your customers' loyalty data. Everything else is erased.

Without the app

• Owner, on the website: sign in at fidz.app, then Settings, Subscription, Sensitive area, Delete my account.
• By e-mail: write to hello@fidz.app from the address of your account, with the words “DELETE ACCOUNT” in the subject. We answer within 30 days. This is also the way for a team member who can no longer open the app.

You are a customer of a shop

If you only have a loyalty card in Apple Wallet or Google Wallet, you do not have a Fidz account. To have your card and data erased, ask the shop, or write to us at hello@fidz.app.